At Link Virtual Assistance, we’re more than just a support team, we’re partners who bring calm, clarity, and consistency to busy business owners. Behind the brand are three dedicated Virtual Assistants with unique strengths, united by one mission: to help you spend less time on admin and more time doing what you love.
Meet the Team
Meet Lucia – Founder & Lead VA
Lucia started Link Virtual Assistance in 2021 during her maternity leave, turning a natural talent for organisation and problem-solving into a business that supports busy owners worldwide.
With a Bachelor’s degree in Education and over 10 years of classroom experience in Mathematics and Physics, she brings structure, clarity, and strategy to every client relationship.
She is currently pursuing an MSc in Project Planning and Management.
When she is not working, you will find her with her two children, trying new recipes, or taking a walk to reset.
Meet Jecinta – VA for Solopreneurs & Small Business Owners
Jecinta holds a Secretarial qualification and brings a strong mix of hands-on admin, social media, and tech experience to every client she supports.
She has worked as an admin support professional in an office environment, managed social media for a finance company, and trained AI models for companies such as Remotasks.
Jecinta is a natural go-getter who thrives on helping business owners find breathing space.
She spends her free time with her child, enjoying the peaceful views of Mount Kenya from her backyard.
Meet Jane – Healthcare VA
Jane is our dedicated Healthcare VA, and her nursing background makes her a standout partner for clinics, doctors, and healthcare professionals.
Currently pursuing a degree in Nursing Science, Jane holds a HIPAA certification and brings both clinical understanding and sharp attention to detail to her work.
She is passionate about helping healthcare professionals spend less time on admin and more time with their patients.
Outside of work, Jane volunteers at university events and loves road trips and new adventures.
Certifications & Professional Development
We believe in continuous learning to stay ahead in the virtual assistance and social media space. These certifications showcase our commitment to delivering top-notch support for your business. With these skills, We’re here to help you streamline your tasks, manage your online presence, and free up your time for what truly matters.
Portfolio
FAQs
What types of tasks can a Virtual Assistant handle for my business?
Our team can support you with a wide range of administrative, content, and systems-related tasks. From inbox and calendar management, to student onboarding, patient scheduling, content creation, and project coordination, we tailor our support to your industry and your specific needs.
How do you ensure confidentiality and data security, especially for sensitive industries like healthcare?
Confidentiality is a top priority. We follow strict data-handling practices and use secure systems to manage client information. For healthcare clients, we provide HIPAA-compliant support to ensure patient data is protected at every stage.
Do I need to provide training or Standard Operating Procedures (SOPs) for my VA?
If you already have SOPs, that’s great, it helps us learn your processes faster. If not, don’t worry! We’re skilled at adapting quickly and can work with written instructions, video guides, or even a short call to get started.
What happens if I need support outside of regular working hours or my workload changes?
We understand that business needs can shift. Our packages are flexible, so if you need more (or less) support, we can adjust accordingly. For urgent requests, we’ll always do our best to accommodate, but we’ll set clear expectations upfront so you know exactly what to expect.
How do pricing and packages work, and can I customise them to fit my business needs?
We offer flexible service packages designed around the needs of education, healthcare, and small business clients. During your discovery call, we’ll discuss the level of support you need and recommend a package that fits. If your needs are unique, we can create a customised plan that aligns with your goals and budget.
What happens if I need additional services not listed on your website?
We’re always open to new challenges and eager to learn. If you need additional services not listed on our website, feel free to ask. As long as the tasks align with our skills and expertise, We’ll be happy to assist or explore ways to meet your needs
Can you work with the tools and software I already use?
Yes, each one of us is tech-savvy and a quick learner, so we’re comfortable working with any tools or software you already use. If there’s a new tool you’d like for us to use, we can quickly get up to speed and integrate it into our workflow.
How are we going to be communicating?
We’re flexible and happy to communicate through any channel that works best for you, whether it’s WhatsApp, email, Slack, or another platform. Our goal is to make communication as easy and convenient as possible for you.